Designed by Charalambos  Kontogeorgos  |  © 2017 Castella Beach. All rights reserved

      Contact

T. +30 26930 71209     +30 26930 72087 F. +30 26930 71477 E. info@castella-beach.gr    Spoken languages         GR | EN | IT
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       SETKE HELLENIC CONFEDERATION OF TOURIST ACCOMMODATION ENTREPRENEURS INFORMATION LEAFLET FOR ACCOMMODATION GUESTS ON THE COMPLIANCE WITH THE HEALTH PROTOCOL IN TAKING MEASURES AGAINST THE CORONAVIRUS COVID-19 Dear customers, Welcome to Castella Beach. We   would   like   to   inform   you   that   our   accommodation   establishment   is   fully   in   line   with   the   special   health   protocols,   on   which   tourism enterprises   rely   to   take   measures   against   the   coronavirus   COVID-19,   as   laid   down   in   the   Joint   Ministerial   Decision   no.   1881/29.5.2020   by   the Ministries of Finance, Health and Tourism (Greek Government Gazette 2084 Β’/ 29-5-2020). All members of the accommodation staff have received the necessary training to comply with the health protocols. The   accommodation   establishment   has   obtained   the   “Health   First”   certification   seal   from   the   Ministry   of   Tourism,   indicating   that   the   operation complies with all health protocols.    In   our   attempt   to   adapt   to   the   new   circumstances   brought   by   the   COVID-19   coronavirus   pandemic,   we   ask   for   your   understanding   and compliance with the measures applied to prevent the COVID-19 coronavirus transmission. We   would   like   to   inform   you   that   the   operation   bears   no   liability   against   any   person,   relating   directly   or   indirectly   to   the   coronavirus   COVID-19, since we comply with the special health protocols and bear the “Health First” certification seal (Article 60 (5) of Law 4688/24-5-2020). On behalf of the Castella Beach Management, we wish you a pleasant and safe stay! GENERAL RULES Where required, personal protective equipment is available: disposable masks (simple surgical or fabric/ cloth) and disposable gloves. The   operation   complies   with   the   circular   of   the   Ministry   of   Health   “Protection   of   Public   Health   by   the   coronavirus   SARS-COV-2   in   the   water supply and sewerage systems”. All   employees   of   the   accommodation   establishment   apply   the   basic   measures   to   prevent   the   COVID-19   coronavirus   transmission:   hand washing,   use   of   antiseptics,   keeping   physical   distances,   avoiding   hand   contact   with   the   face   and   generally   complying   with   the   personal and respiratory health measures. Spiros    Trachanis    has    been    appointed    as    the    coordinator    of    the    accommodation    to    supervise    the    implementation    of    the    plan    for compliance with the rules of health protocols against the coronavirus COVID-19. All   specified   procedures   under   the   guidelines   set   by   the   Hellenic   National   Public   Health   Organization   (EODY)   on   the   management   of   any suspected COVID-19 case are fully complied with. All members of the accommodation staff use personal protective measures, which are always available. Should   a   staff   member   display   any   symptoms   relating   to   the   disease,   he/   she   must   stay   home   and   return   to   work   only   if   the   laboratory test   is   negative.   Moreover,   anyone   who   has   had   contact   with   a   case   must   stay   home.   In   any   of   the   above   cases,   the   employee   shall   notify the manager to apply the suspected case management plan.  For   the   purposes   of   public   health   protection   actions,   the   accommodation   management/   administration   keeps   a   record   of   staff   members and   all   persons   who   stayed   in   the   accommodation,   that   is   name,   nationality,   date   of   arrival   and   departure,   contact   details   (address, telephone, e-mail), so it is possible to communicate with the close contacts of any COVID-19 case, which may be identified afterwards. Attention   is   also   paid   on   the   General   Data   Protection   Regulation   (GDPR)   and   all   customers   are   informed   that   a   record   is   kept   for   public health protection reasons. The    operation    has    special    equipment    (medical    kit)    for    the    occurrence    of    a    suspected    case,    such    as    gloves    and    disposable    masks, antiseptics, cleaning wipes, aprons, long-sleeved robes and laser thermometer. Measures are taken during check-in/ check-out to avoid overcrowding and distances are kept. All key cards and keys are placed in a special container for disinfection before given to guests. The   accommodation   operates   with   extended   check-in   and   check-out   hours   between   stays   (check-in   from   3.00   pm   and   check-out   until 11.00 am). This   change   in   the   time   intervals   between   every   check-in   and   check-out   is   mandatory   to   ensure   that   between   different   customers   the room is thoroughly cleaned and disinfected and adequately ventilated in a natural manner. It is forbidden for visitors to enter the rooms. Special cleaning instructions apply in the event of a COVID-19 case according to the respective EODY guidelines. During   work,   the   staff   comply   with   the   basic   measures   to   avoid   the   transmission   of   the   coronavirus   COVID-19;   they   do   not   smoke,   they   do not consume food or drinks and they are equipped with gloves, masks (simple surgical or fabric), robe and closed shoes. Room   cleaning   during   the   stay   is   not   frequent   (avoiding   contact   of   the   cleaning   crew   with   a   possible   case   and   further   transmission)   and the linen/ towels are not changed every day, only upon request of the customer.   There   is   a   possibility   to   choose   a   policy   between   regular   cleaning   and   waiting   24   hours   before   the   room   is   available   to   a   customer   or meticulous cleaning and disinfection (e.g. with steam cleaner) of the most touched surfaces of the room and bathroom. The fabric surfaces, where any (e.g. upholstery), are cleaned with a steam device at a temperature of > 70° C. The   staff   complies   with   all   hygiene   rules   when   collecting   dirty   linen   by   using   the   appropriate   personal   protective   equipment   (special disposable apron over the uniform, gloves and mask). Used fabrics, bedding and towels are placed in closed, marked bags or sacks to be transported to the laundry facilities. Separation (marking) of areas of dirty and clean linen is performed. The carts for transporting the closed bags with the linen are disinfected after each use. Fabrics, bedding and towels are washed in hot circles (70o C or more) with the commonly used detergents. In   case   the   linen   cleaning   service   is   provided   by   an   external   partner,   checks   are   performed   on   compliance   with   the   required   measures   of proper receipt and delivery. It is ensured that the clean linen is maintained in a good and clean condition during their storage and transport to the use areas (rooms, restaurants, etc.) Reception/ WC Antiseptic   gel   for   use   by   the   customers   (fixed   or   non-fixed   devices)   is   available   at   the   reception   desk   as   well   as   in   shared   WCs.   The reception desk is also regularly disinfected. Reception desk is properly designed, with the addition of floor markings at a distance of two meters where the customers should stand, proper marking of distances in the waiting area, safe arrangement of furniture and proper queue management in order to reduce the time of waiting. Health-regulated establishments For   catering   services   and   kitchens   which   include   restaurants   a   la   carte,   buffet   restaurants/   breakfast   halls,   indoor   and   outdoor   bars,   the health provisions as well as the EODY guidelines are applicable, as in force. Here,   too,   in   addition   to   the   above,   the   hand   disinfection   at   the   entrance   and   exit   from   each   space   (fixed   or   non-fixed   devices)   and   the adoption of the basic measures to avoid the transmission of the coronavirus COVID-19 are applied by the staff. There are antiseptic solutions for the dry disinfection of the hands in all common areas (e.g. reception desk, shared WC) in fixed or non- fixed devices.         Handling Plan COVID-19
Designed by Charalambos  Kontogeorgos  © 2017 Castella Beach. All rights reserved

        Contact

T. +30 26930 71209     +30 26930 72087 F. +30 26930 71477 E. info@castella-beach.gr    Spoken languages         GR | EN | IT           
Book Online Book Online
       SETKE HELLENIC CONFEDERATION OF TOURIST ACCOMMODATION ENTREPRENEURS INFORMATION LEAFLET FOR ACCOMMODATION GUESTS ON THE COMPLIANCE WITH THE HEALTH PROTOCOL IN TAKING MEASURES AGAINST THE CORONAVIRUS COVID-19 Dear customers, Welcome to Castella Beach. We   would   like   to   inform   you   that   our   accommodation   establishment   is fully    in    line    with    the    special    health    protocols,    on    which    tourism enterprises   rely   to   take   measures   against   the   coronavirus   COVID-19,   as laid   down   in   the   Joint   Ministerial   Decision   no.   1881/29.5.2020   by   the Ministries   of   Finance,   Health   and   Tourism   (Greek   Government   Gazette 2084 Β’/ 29-5-2020). All   members   of   the   accommodation   staff   have   received   the   necessary training to comply with the health protocols. The    accommodation    establishment    has    obtained    the    “Health    First” certification    seal    from    the    Ministry    of    Tourism,    indicating    that    the operation complies with all health protocols.    In    our    attempt    to    adapt    to    the    new    circumstances    brought    by    the COVID-19   coronavirus   pandemic,   we   ask   for   your   understanding   and compliance    with    the    measures    applied    to    prevent    the    COVID-19 coronavirus transmission. We    would    like    to    inform    you    that    the    operation    bears    no    liability against   any   person,   relating   directly   or   indirectly   to   the   coronavirus COVID-19,   since   we   comply   with   the   special   health   protocols   and   bear the   “Health   First”   certification   seal   (Article   60   (5)   of   Law   4688/24-5- 2020). On   behalf   of   the   Castella   Beach   Management,   we   wish   you   a   pleasant and safe stay! GENERAL RULES Where    required,    personal    protective    equipment    is    available: disposable     masks     (simple     surgical     or     fabric/     cloth)     and disposable gloves. The    operation    complies    with    the    circular    of    the    Ministry    of Health    “Protection    of    Public    Health    by    the    coronavirus    SARS- COV-2 in the water supply and sewerage systems”. All   employees   of   the   accommodation   establishment   apply   the basic      measures      to      prevent      the      COVID-19      coronavirus transmission:   hand   washing,   use   of   antiseptics,   keeping   physical distances,    avoiding    hand    contact    with    the    face    and    generally complying with the personal and respiratory health measures. Spiros   Trachanis   has   been   appointed   as   the   coordinator   of   the accommodation   to   supervise   the   implementation   of   the   plan   for compliance    with    the    rules    of    health    protocols    against    the coronavirus COVID-19. All   specified   procedures   under   the   guidelines   set   by   the   Hellenic National   Public   Health   Organization   (EODY)   on   the   management of any suspected COVID-19 case are fully complied with. All   members   of   the   accommodation   staff   use   personal   protective measures, which are always available. Should   a   staff   member   display   any   symptoms   relating   to   the disease,   he/   she   must   stay   home   and   return   to   work   only   if   the laboratory    test    is    negative.    Moreover,    anyone    who    has    had contact   with   a   case   must   stay   home.   In   any   of   the   above   cases, the   employee   shall   notify   the   manager   to   apply   the   suspected case management plan.  For     the     purposes     of     public     health     protection     actions,     the accommodation   management/   administration   keeps   a   record   of staff      members      and      all      persons      who      stayed      in      the accommodation,   that   is   name,   nationality,   date   of   arrival   and departure,   contact   details   (address,   telephone,   e-mail),   so   it   is possible   to   communicate   with   the   close   contacts   of   any   COVID- 19 case, which may be identified afterwards. Attention   is   also   paid   on   the   General   Data   Protection   Regulation (GDPR)   and   all   customers   are   informed   that   a   record   is   kept   for public health protection reasons. The    operation    has    special    equipment    (medical    kit)    for    the occurrence   of   a   suspected   case,   such   as   gloves   and   disposable masks,   antiseptics,   cleaning   wipes,   aprons,   long-sleeved   robes and laser thermometer. Measures     are     taken     during     check-in/     check-out     to     avoid overcrowding and distances are kept. All    key    cards    and    keys    are    placed    in    a    special    container    for disinfection before given to guests. The   accommodation   operates   with   extended   check-in   and   check- out   hours   between   stays   (check-in   from   3.00   pm   and   check-out until 11.00 am). This   change   in   the   time   intervals   between   every   check-in   and check-out     is     mandatory     to     ensure     that     between     different customers   the   room   is   thoroughly   cleaned   and   disinfected   and adequately ventilated in a natural manner. It is forbidden for visitors to enter the rooms. Special   cleaning   instructions   apply   in   the   event   of   a   COVID-19 case according to the respective EODY guidelines. During   work,   the   staff   comply   with   the   basic   measures   to   avoid the    transmission    of    the    coronavirus    COVID-19;    they    do    not smoke,    they    do    not    consume    food    or    drinks    and    they    are equipped   with   gloves,   masks   (simple   surgical   or   fabric),   robe   and closed shoes. Room   cleaning   during   the   stay   is   not   frequent   (avoiding   contact of     the     cleaning     crew     with     a     possible     case     and     further transmission)   and   the   linen/   towels   are   not   changed   every   day, only upon request of the customer.   There   is   a   possibility   to   choose   a   policy   between   regular   cleaning and   waiting   24   hours   before   the   room   is   available   to   a   customer or   meticulous   cleaning   and   disinfection   (e.g.   with   steam   cleaner) of the most touched surfaces of the room and bathroom. The   fabric   surfaces,   where   any   (e.g.   upholstery),   are   cleaned   with a steam device at a temperature of > 70° C. The   staff   complies   with   all   hygiene   rules   when   collecting   dirty linen   by   using   the   appropriate   personal   protective   equipment (special disposable apron over the uniform, gloves and mask). Used   fabrics,   bedding   and   towels   are   placed   in   closed,   marked bags or sacks to be transported to the laundry facilities. Separation     (marking)     of     areas     of     dirty     and     clean     linen     is performed. The   carts   for   transporting   the   closed   bags   with   the   linen   are disinfected after each use. Fabrics,   bedding   and   towels   are   washed   in   hot   circles   (70o   C   or more) with the commonly used detergents. In    case    the    linen    cleaning    service    is    provided    by    an    external partner,   checks   are   performed   on   compliance   with   the   required measures of proper receipt and delivery. It is ensured that the clean linen is maintained in a good and clean condition during their storage and transport to the use areas (rooms, restaurants, etc.) Reception/ WC Antiseptic    gel    for    use    by    the    customers    (fixed    or    non-fixed devices)   is   available   at   the   reception   desk   as   well   as   in   shared WCs. The reception desk is also regularly disinfected. Reception desk is properly designed, with the addition of floor markings at a distance of two meters where the customers should stand, proper marking of distances in the waiting area, safe arrangement of furniture and proper queue management in order to reduce the time of waiting. Health-regulated establishments For   catering   services   and   kitchens   which   include   restaurants   a   la carte,   buffet   restaurants/   breakfast   halls,   indoor   and   outdoor bars,   the   health   provisions   as   well   as   the   EODY   guidelines   are applicable, as in force. Here,   too,   in   addition   to   the   above,   the   hand   disinfection   at   the entrance   and   exit   from   each   space   (fixed   or   non-fixed   devices) and     the     adoption     of     the     basic     measures     to     avoid     the transmission    of    the    coronavirus    COVID-19    are    applied    by    the staff. There are antiseptic solutions for the dry disinfection of the hands in all common areas (e.g. reception desk, shared WC) in fixed or non-fixed devices.         Handling Plan COVID-19